Returns & Exchanges
Your satisfaction is our utmost pleasure, so if you are not happy with your order, please send back to us and it will be processed for an exchange if it meets the following conditions:
1. All items must be unworn, unwashed and in the original packaging and tags intact
2. All items must come with the original receipt(s)
3. All items must have been purchased from the Demure by ‘Denike website
– Exchanges/Returns should be initiated within 7 days of delivery
– Kindly send an email to [email protected] with your name, order number, the item(s) being returned, and your reason for returning.
– Please wait patiently for an email reply with your return authorization number and instructions on where to send your return. (please allow up to 72 hours for a return authorization email).
– Once you get your return authorization email, head to your favorite shipping carrier and send the item(s) back to us. Demure by ‘Denike is not responsible for shipping cost.
– Once your item(s) has been received, we will email you your store credit redemption info within 5-7 business days.
– Please note that sales items, items bought with discount/promo code and jewelry are final sale. They cannot be returned or exchanged.
– All shipping fees are non-refundable.
– Online Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized, would not be refunded.